Customer Service Introduction ~ Spring Term 2016/17

Course title: Customer Service Introduction Course ID: C2336896 Start date: 08/12/2016 End date: 02/03/2017 Day(s)/time(s): Thu 10am -12.10pm Number of sessions: 10 Hours per session: 2.1 Tutor Joyce Thipa Fee: £80.85 or Fee Waived if you are in receipt of an income related benefit (only SFA funded) Venue: Vernon Community College, Vernon House, 18 Friar Lane, … Continue reading Customer Service Introduction ~ Spring Term 2016/17

Customer Service Basics ~ Spring Term 2016/17

Course title: Customer Service Basics Course ID: C2336899 Start date: 08/12/2016 End date: 02/03/2017 Day(s)/time(s): Thu 12:30pm - 2.40pm Number of sessions: 10 Hours per session: 2.1 Tutor Joyce Thipa Fee: £80.85 or Fee waived if you are in receipt of an income related benefit (only SFA funded) Venue: Vernon Community College, Vernon House, 18 Friar Lane, Nottingham, Nottinghamshire, … Continue reading Customer Service Basics ~ Spring Term 2016/17

Customer Service Introduction ~ Autumn Term 2016/17

Course title: Customer Service Introduction Course ID: C2336895 Start date: 08/09/2016 End date: 24/11/2016 Day(s)/time(s): Thu 10:00 Number of sessions: 10 Hours per session: 2.1 Tutor Joyce Thipa Fee: £80.85 or Free if you are in receipt of an income related benefit (only SFA funded) Venue: Vernon Community College, Vernon House, 18 Friar Lane, Nottingham, … Continue reading Customer Service Introduction ~ Autumn Term 2016/17

Customer Service Basics ~ Autumn Term 2016/17

Course title: Customer Service Basics Course ID: C2336898 Start date: 08/09/2016 End date: 24/11/2016 Day(s)/time(s): Thu 12:30 Number of sessions: 10 Hours per session: 2.1 Tutor Joyce Thipa Fee: £80.85 or Free if you are in receipt of an income related benefit (only SFA funded) Venue: Vernon Community College, Vernon House, 18 Friar Lane, Nottingham, … Continue reading Customer Service Basics ~ Autumn Term 2016/17

Customer Service ~(Introduction) ~ Summer Term 2016

Course title: Customer Service ~(Introduction) Course reference: C2335939 Start date: Thursday 10th March - 26th May 2016 Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ TEL: 01159 414967 Time(s): 10am- 12.10pm Number of sessions: 10 Hours per session:  2 hours 10mins Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided. Down … Continue reading Customer Service ~(Introduction) ~ Summer Term 2016

Customer Service ~(Introduction) ~ Autumn 2015 – Spring Term 2016

Course title: Customer Service ~(Introduction) Course reference: C2335295 Start date: Thursday 3rd December  2015 - 25th February 2016 Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ TEL: 01159 414967 Time(s): 10am- 12.10pm Number of sessions: 10 Hours per session:  2 hours 10mins Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided. … Continue reading Customer Service ~(Introduction) ~ Autumn 2015 – Spring Term 2016

Customer Service ~(Basics) ~ Summer Term 2015

Course title: Customer Service ~(Basics) Course reference: C2334826 Start date: Thursday 14th May - 23rd July 2015 Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ Time(s): 1pm - 3.10pm Number of sessions: 10 Hours per session:  2 hours 10mins Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided. Down load … Continue reading Customer Service ~(Basics) ~ Summer Term 2015

Customer Service ~(Introduction) – Summer Term 2015

Course title: Customer Service ~(Introduction) Course reference: C2334825 Start date: Thursday 7th May 2015 - 16th July 2015 Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ Time(s): 10am -12.10pm Number of sessions: 10 Hours per session:  2 hours 10mins Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided. … Continue reading Customer Service ~(Introduction) – Summer Term 2015

Customer Service Level 2 ~ Spring Term 2015

Course title: Customer Service Level 2 Course reference: C2334571 & C2334572 Start date: Thursday 5th February 2015 Time:  10am-12.10pm or 1pm - 3.10pm Number of Sessions: 10 Hours per session:   2hr-10min Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided. Tutor(s):   Joyce Thipa Venue: Vernon Community College, Vernon House, 18 Friar Lane, … Continue reading Customer Service Level 2 ~ Spring Term 2015

Customer Service Level 1 ~ Spring Term 2015

Course title: Customer Service Level 1 Course reference: C2334569 & C2334570 Start date: Wednesday 28th January 2015 Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ Time(s): 10am -12.10pm  Or 12.30pm -2.40pm Number of sessions: 10 Hours per session:  2 hours 10mins Fee: £80.85  Fee Waived for those on income related benefits or low income; Evidence must … Continue reading Customer Service Level 1 ~ Spring Term 2015

Customer Service ~ Autumn Term 2014

Course title: Customer Service Course reference: C2334354 & C2334357 Start date: Friday 7th November 2014 Time(s): 10am -12.10pm  Or 12.30pm - 2.40pm Number of sessions: 10 Hours per session:   2hr-10min Fee: £81.27- Fee Waived for those on income related benefits or low income; Evidence must be provided. Essential materials e.g. books and equipment to be provided by the student … Continue reading Customer Service ~ Autumn Term 2014

Customer Service Level 2 ~ Autumn Term 2014

Course title: Customer Service Level 2 Course reference: C2334131  & C2334131 Start date: Wednesday 22nd October - 6th December 2014 Time:  10am-12.10pm or 1pm - 3pm Number of Sessions: 10 Hours per session:   2hr-10min Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided. Tutor(s):   Joyce Thipa Venue: Vernon Community College, Vernon … Continue reading Customer Service Level 2 ~ Autumn Term 2014

Customer Service Level 2 ~ Autumn Term 2014

Course title: Customer Service Level 2 Course reference: C2333979 Start date: Thursday 11th September 2014 Time(s): 10am -2.20pm Number of sessions:  5 Hours per session:   4hr-20min Fee: £81.27- Fee Waived for those on income related benefits or low income; Evidence must be provided. Down load the Course outline here:customer service level 2 Joyce Thipa Vernon Communtiy College  PDF 163kb  

Customer Service ~ Autumn Term 2014

Course title: Customer Service Course reference: C2333978 Start date: Wednesday 10th September 2014 Time(s): 10am -2.20pm Number of sessions: Hours per session:   4hr-20min Fee: £81.27- Fee Waived for those on income related benefits or low income; Evidence must be provided. Down load the Course outline here:   Customer Service level 1 Joyce Thipa Vernon Community College PDF 123kb  

Growth Planning Module ~ Summer Term 2013

C2331265 Assist with the longer term planning for the business in terms of planning growth, to assess the scalability of the business and ensure advance thinking informs future planning to scale up the size of the business, where appropriate. Tutor: Carol Hall Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE Date: 4th July - … Continue reading Growth Planning Module ~ Summer Term 2013

Online for Business ~ Summer Term 2013

C2331270 To understand the purpose and function of websites and identify which are relevant to your business as well as being able to make an informed decision about whether to manage your website yourself of have someone else do it for you.  What is Social Media and is it worth your investment? Tutor: Alan Carter-Davies … Continue reading Online for Business ~ Summer Term 2013

Key Skills for Business ~ Summer Term 2013

C2331269 To develop a clearer understanding of how to develop skills needed to be a successful owner of a small business. Tutor: Carol Hall Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE Date: 23rd May - 6th June2013 Time: 9.30am -1pm Duration: 3 Sessions Fee: £36.75 (£31.65 Concessions) Fee Waived for those on income … Continue reading Key Skills for Business ~ Summer Term 2013

Reaching Customers Module ~ Summer Term 2013

C2331268 This module aims to help you understand your market and where you are in the bigger picture, understand your customers better; increase the effectiveness of your marketing and polish your marketing message. Tutor: Carol Hall Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE Date: 2nd May - 16th May 2013 Time: 9.30am -1pm Duration: 3 Sessions Fee: … Continue reading Reaching Customers Module ~ Summer Term 2013

IT for Business Module ~ Summer Term 2013

C2331267 To achieve greater confidence in purchasing and using IT equipment as well as identifying appropriate and cost effective software options to suit your business needs. Tutor: Peter Goodwin Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE Date: 11th April - 25th April  2013 Time: 9.30am -1pm Duration: 3 Sessions Fee: £36.75 (£31.65 Concessions) Fee … Continue reading IT for Business Module ~ Summer Term 2013