Customer Service Introduction ~ Spring Term 2016/17

Course title: Customer Service Introduction
Course ID: C2336896
Start date: 08/12/2016
End date: 02/03/2017
Day(s)/time(s): Thu 10am -12.10pm
Number of sessions: 10
Hours per session: 2.1
Tutor Joyce Thipa
Fee: £80.85 or Fee Waived if you are in receipt of an income related benefit (only SFA funded)
Venue: Vernon Community College, Vernon House, 18 Friar Lane, Nottingham, Nottinghamshire,
NG1 6DQ

Download the Course outline here: https://enrolonline.wea.org.uk/Online/2016/CourseInfo.aspx?a=337456&action=1 (PDF)

To avoid disappointment Enrol online now at: https://enrolonline.wea.org.uk/Online/2016/CourseInfo.aspx?r=C2336896

Or Enrol by Telephone:0113 245 3304 (Mon-Fri 9am -5pm)

Customer Service Basics ~ Spring Term 2016/17

Course title: Customer Service Basics
Course ID: C2336899
Start date: 08/12/2016
End date: 02/03/2017
Day(s)/time(s): Thu 12:30pm – 2.40pm
Number of sessions: 10
Hours per session: 2.1
Tutor Joyce Thipa

Fee: £80.85 or Fee waived if you are in receipt of an income related benefit (only SFA funded)

Venue: Vernon Community College, Vernon House, 18 Friar Lane, Nottingham, Nottinghamshire, NG1 6DQ

Download the Course outline here: customer-service-basics-course-id-c2336899 PDF 456 kb
To avoid disappointment Enrol online now at:https://enrolonline.wea.org.uk/Online/2016/CourseInfo.aspx?r=C2336899

Or Enrol by Telephone:0113 245 3304 (Mon-Fri 9am -5pm)

Customer Service Introduction ~ Autumn Term 2016/17

Course title: Customer Service Introduction
Course ID: C2336895
Start date: 08/09/2016
End date: 24/11/2016
Day(s)/time(s): Thu 10:00
Number of sessions: 10
Hours per session: 2.1
Tutor Joyce Thipa
Fee: £80.85 or Free if you are in receipt of an income related benefit (only SFA funded)
Venue: Vernon Community College, Vernon House, 18 Friar Lane, Nottingham, Nottinghamshire,
NG1 6DQ

Download the Course outline here:Customer Service Introduction C2336895   PDF 457 kb

To avoid disappointment Enrol online now at: https://enrolonline.wea.org.uk/Online/2016/CourseInfo.aspx?ActivityID=337454

Or Enrol by Telephone:0113 245 3304 (Mon-Fri 9am -5pm)

Customer Service Basics ~ Autumn Term 2016/17

Course title: Customer Service Basics
Course ID: C2336898
Start date: 08/09/2016
End date: 24/11/2016
Day(s)/time(s): Thu 12:30
Number of sessions: 10
Hours per session: 2.1
Tutor Joyce Thipa

Fee: £80.85 or Free if you are in receipt of an income related benefit (only SFA funded)

Venue: Vernon Community College, Vernon House, 18 Friar Lane, Nottingham, Nottinghamshire, NG1 6DQ

Download the Course outline here: Customer Service Basics C2336898    PDF 456 kb
To avoid disappointment Enrol online now at: https://enrolonline.wea.org.uk/Online/2016/CourseInfo.aspx?ActivityID=337458

Or Enrol by Telephone:0113 245 3304 (Mon-Fri 9am -5pm)

Customer Service ~(Introduction) ~ Summer Term 2016

Course title: Customer Service ~(Introduction)
Course reference: C2335939
Start date: Thursday 10th March – 26th May 2016
Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ TEL: 01159 414967
Time(s): 10am- 12.10pm
Number of sessions: 10
Hours per session:  2 hours 10mins
Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided.

Down load the Course outline here:  customer service Introduction. March 2016 Joyce Thipa      PDF 126 kb

To avoid disappointment Enrol online now at: https://enrolonline.wea.org.uk/Online/2015/CourseInfo.aspx?ActivityID=329403

Sound interesting? Please email Caroline ckeep@wea.org.uk

 

 

Customer Service ~(Introduction) ~ Autumn 2015 – Spring Term 2016

Course title: Customer Service ~(Introduction)
Course reference: C2335295
Start date: Thursday 3rd December  2015 – 25th February 2016
Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ TEL: 01159 414967
Time(s): 10am- 12.10pm
Number of sessions: 10
Hours per session:  2 hours 10mins
Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided.

Down load the Course outline here:customer service Introduction. Jan2016 Joyce Thipa         PDF 126 kb

Sound interesting? Please email Caroline ckeep@wea.org.uk

 

 

Customer Service ~(Basics) ~ Summer Term 2015

Course title: Customer Service ~(Basics)
Course reference: C2334826
Start date: Thursday 14th May – 23rd July 2015
Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ
Time(s): 1pm – 3.10pm
Number of sessions: 10
Hours per session:  2 hours 10mins
Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided.

Down load the Course outline here:Customer service basics  PDF 162kb

 

Customer Service ~(Introduction) – Summer Term 2015

Course title: Customer Service ~(Introduction)
Course reference: C2334825
Start date: Thursday 7th May 2015 – 16th July 2015
Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ
Time(s): 10am -12.10pm
Number of sessions: 10
Hours per session:  2 hours 10mins
Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided.

Down load the Course outline here:Customer Service~Introduction  PDF 120kb

 

Customer Service Level 2 ~ Spring Term 2015

Course title: Customer Service Level 2
Course reference: C2334571 & C2334572
Start date: Thursday 5th February 2015
Time:  10am-12.10pm or 1pm – 3.10pm
Number of Sessions: 10
Hours per session:   2hr-10min
Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided.
Tutor(s):   Joyce Thipa
Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ

Down load the Course outline here: Customer Service Level 2 – Jan 2015   PDF 163kb

 

Sound interesting?
Please email Caroline ckeep@wea.org.uk

 

Customer Service Level 1 ~ Spring Term 2015

Course title: Customer Service Level 1
Course reference: C2334569 & C2334570
Start date: Wednesday 28th January 2015
Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ
Time(s): 10am -12.10pm  Or 12.30pm -2.40pm
Number of sessions: 10
Hours per session:  2 hours 10mins
Fee: £80.85  Fee Waived for those on income related benefits or low income; Evidence must be provided.

Down load the Course outline here: Customer Service level 1 Jan 2015    PDF 121kb

 

Customer Service ~ Autumn Term 2014

Course title: Customer Service
Course reference: C2334354 & C2334357
Start date: Friday 7th November 2014
Time(s): 10am -12.10pm  Or 12.30pm – 2.40pm
Number of sessions: 10
Hours per session:   2hr-10min
Fee: £81.27- Fee Waived for those on income related benefits or low income; Evidence must be provided.
Continue reading

Customer Service Level 2 ~ Autumn Term 2014

Course title: Customer Service Level 2
Course reference: C2334131  & C2334131
Start date: Wednesday 22nd October – 6th December 2014
Time:  10am-12.10pm or 1pm – 3pm
Number of Sessions: 10
Hours per session:   2hr-10min
Fee: £80.85 Fee Waived for those on income related benefits or low income; Evidence must be provided.
Tutor(s):   Joyce Thipa
Venue: Vernon Community College, Vernon House, 18 Friar Lane, NG1 6DQ
Continue reading

Customer Service Level 2 ~ Autumn Term 2014

Course title: Customer Service Level 2
Course reference: C2333979
Start date: Thursday 11th September 2014
Time(s): 10am -2.20pm
Number of sessions:  5
Hours per session:   4hr-20min
Fee: £81.27- Fee Waived for those on income related benefits or low income; Evidence must be provided.

Down load the Course outline here:customer service level 2 Joyce Thipa Vernon Communtiy College  PDF 163kb

 

Customer Service ~ Autumn Term 2014

Course title: Customer Service
Course reference: C2333978
Start date: Wednesday 10th September 2014
Time(s): 10am -2.20pm
Number of sessions:
Hours per session:   4hr-20min
Fee: £81.27- Fee Waived for those on income related benefits or low income; Evidence must be provided.

Down load the Course outline here:   Customer Service level 1 Joyce Thipa Vernon Community College PDF 123kb

 

Growth Planning Module ~ Summer Term 2013

Growth planning module copy

C2331265
Assist with the longer term planning for the business in terms of planning growth, to assess the scalability of the business and ensure advance thinking informs future planning to scale up the size of the business, where appropriate.

Tutor: Carol Hall
Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE
Date: 4th July – 18th July 2013
Time
: 9.30am -1pm
Duration: 3 Sessions
Fee
: £36.75 (£31.65 Concessions) Fee Waived for those on income related benefits or low income.
Continue reading

Online for Business ~ Summer Term 2013

Online for business copyC2331270
To understand the purpose and function of websites and identify which are relevant to your business as well as being able to make an informed decision about whether to manage your website yourself of have someone else do it for you.  What is Social Media and is it worth your investment?

Tutor: Alan Carter-Davies
Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE
Date: 13th June – 27th June 2013
Time
: 9.30am -1pm
Duration: 3 Sessions
Fee
: £36.75 (£31.65 Concessions) Fee Waived for those on income related benefits or low income

Continue reading

Key Skills for Business ~ Summer Term 2013

key skills

C2331269
To develop a clearer understanding of how to develop skills needed to be a successful owner of a small business.

Tutor: Carol Hall
Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE
Date: 23rd May – 6th June2013
Time: 9.30am -1pm
Duration: 3 Sessions
Fee
: £36.75 (£31.65 Concessions) Fee Waived for those on income related benefits or low income
Continue reading

Reaching Customers Module ~ Summer Term 2013

Reeaching customer modules

C2331268
This module aims to help you understand your market and where you are in the bigger picture, understand your customers better; increase the effectiveness of your marketing and polish your marketing message.

Tutor: Carol Hall
Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE
Date: 2nd May – 16th May 2013
Time: 9.30am -1pm
Duration: 3 Sessions
Fee
: £36.75 (£31.65 Concessions) Fee Waived for those on income related benefits or low income
Continue reading

IT for Business Module ~ Summer Term 2013

Business module copy

C2331267
To achieve greater confidence in purchasing and using IT equipment as well as identifying appropriate and cost effective software options to suit your business needs.

Tutor: Peter Goodwin
Venue: Strelley Hall, Main St, Strelley, Nottingham NG8 6PE
Date: 11th April – 25th April  2013
Time
: 9.30am -1pm
Duration: 3 Sessions
Fee
: £36.75 (£31.65 Concessions) Fee Waived for those on income related benefits or low income
Continue reading